FAQ

FAQ

What are my payment options?

There are several payment options available with every type of credit card and PayPal.

Where is my order shipped from?

We have fulfillment centers across the globe in Asia, Canada, US and Australia.

How long will delivery take?

Shipping usually takes about 3-4 days. Depending on several factors and time of the year, it may take a little longer. If you are concerned, please contact us.

Can I amend my order?

We work super fast at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.

What should I do if I provided the incorrect shipping details?

Please contact us immediately if you noticed that your shipping details are incorrect.
Note that we are unable to allow any amendments once your parcel has been dispatched.

Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee of US$10. Do ensure you update us via email with the correct and complete address as soon as you can.

Is my data protected?

>All of your information is protected by the top security procedures online today.

Do I receive an invoice for my order?

>Yes, all paperwork includes copies that is sent with every package.

Do you offer discounts?

>Yes, simply join our Newsletter and we will provide updates and special exclusive offers.