All items must be returned within 14 days from the date of purchase for a full refund.*
Custom orders are not refundable or exchangeable. No exceptions.
We will be happy to refund or exchange any unwashed, unworn merchandise with all tags and a copy of your receipt or invoice within 14 days from the date of sale.
This means we must receive your return no later then the 14th day.
You are responsible for shipping the item back to us. We do not pay for return shipping.
All returned orders are subject to a restocking fee of 20%.
if the items are not in re-sellable condition ( damaged or used and/or worn) , they are non – refundable or exchangeable.
If too many items are returned (5 or more items) extra charges may apply..
Any returns due to change of address or product are subject to shipping charges.
*Hosiery, Underwear, and all Seasonal Items (including costumes and masks) are final sales.
Swim wear is non-refundable.
*All Custom Items Such As Printed Apparel, Engraved Wood Accessories and Jewelry Cannot Be Returned Or Exchanged.
Orders placed during give-away promotions may only be exchanged or returned for store credit.
Due to health issues certain items are exempt from our return policy.
ALL SALES ARE FINAL on hosiery and underwear.
ALL SALES ARE FINAL on SEASONAL items such as Masks, Costumes and Costume Accessories and One of a Kind/Sample Sale items.
ALL SALES ARE FINAL on Sample Sale & One of a Kind Items.
Costumes are a seasonal item and can only be exchanged for another size.
All Swim wear is non – refundable or exchangeable.
Please note that orders placed during give-away promotions may only be returned for store credit or exchanged.
Orders which received give-away items may not be returned for refunds if that means the minimum dollar amount for the give-away will no longer be met.
Promotions for give-aways include any and all give-away specials.
If you have any questions about our policies, please contact customer service so we may clarify these points.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Prior to returning any product, you should send an email, explaining what the problem/issue is with your product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you must use a trackable shipping service. We don’t guarantee that we will receive your returned item.
Refusal of Delivery
Any order refused upon delivery, are charged the full delivery and 50% restocking fee. This is non negotiable.
If you have any questions. please contact us via our Contact Page